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Frequently Asked Questions

Frequently Asked Questions

Q: Do I need a WB Games Account to receive the Lilac Ensemble in Hogwarts Legacy?
A: Yes, a WB Games Account is required to receive the Lilac Ensemble in Hogwarts Legacy.
Q: How can I create a WB Games Account?
A: You can visit the WB Games Account website to create an account.
Q: How do I claim my Lilac Ensemble in Hogwarts Legacy?
A: Go to www.hogwartslegacy.com/hbomax. Click on Sign In. Enter your WB Games account's email address and password. Enter the code obtained through the HBO promotion. Select Submit and enjoy your reward in-game.
Q: When does the Lilac Ensemble giveaway for Hogwarts Legacy expire?
A: The Lilac Ensemble giveaway for Hogwarts Legacy expires May 14th.
Q: After code redemption, how quickly can I equip the Lilac Ensemble in-game?
A: The Lilac Ensemble can be equipped just after completing the “Welcome to Hogwarts” introductory sequence in the game where you receive access to your Field Guide and the Gear screen.
  1. Open the Pause Menu
  2. Select [Gear]
  3. Hover the cursor over the Outfit gear slot and select the button assigned to [Change Appearance].
    • For PlayStation players, the assigned [Change Appearance] button is the Square button.
    • For Xbox players, the assigned [Change Appearance} button is the X button.
    • For PC, the keyboard input is the F key.
  4. Select the Lilac Ensemble appearance.
Q: Do I need to have played Hogwarts Legacy to redeem my Lilac Ensemble?
A: Yes, you need to have played Hogwarts Legacy at least once for your account to be active and receive the Lilac Ensemble. You’ll also need to link the account for your console or PC platform on the WB Games Account Connections Page.
Q: I already have a WB Games Account. How do I reset my password if I have forgotten it?
A: You can visit this link to reset your password. If you’re still unable to access your WB Games account after resetting your password, you can also click here to submit a support ticket to WB Games Support.
Q: I’ve linked the wrong console or PC platform to my WB Games account. Can I change this?
A: Yes. Click here while signed in and you’ll see a list of accounts that have been linked to your WB Games account. Select the [Disconnect] button for the platform you wish to change. If you need assistance, you can click here to submit a support ticket.
Q: I did not receive the Lilac Ensemble after redeeming my code. What should I do?
A: Please contact WB Games Customer Service for assistance. You can click here to submit a support ticket.
Q: What if I already have the Lilac Ensemble in Hogwarts Legacy?
A: If you already have the Lilac Ensemble, it will be displayed within the HBO promotion modal after signing in with your WB Games Account. Thank you for being part of the HBO Max and Hogwarts Legacy community.